Privacy Policy

Introduction and Scope of the Policy

This Privacy Policy explains how x3bet collects, uses, stores, discloses, and otherwise processes information in connection with its online gambling platform, related services, account management functions, payment processing, customer support, and website administration. This Policy is intended to provide general information to users regarding the handling of personal and non-personal data when they access or use the platform.

The Policy applies to information collected through the x3bet website, mobile-compatible services, live support interactions, account verification procedures, responsible gambling tools, payment-related functions, and other connected features made available to registered or prospective users. It also applies to information submitted through communication channels such as live chat and email support, including communications sent to the published support address where applicable.

By accessing or using the platform, users acknowledge that certain information may be processed as necessary for account creation, identity verification, security monitoring, compliance review, payment handling, fraud prevention, technical maintenance, and the provision of gambling-related services. Where local law requires consent for specific forms of processing, such consent may be requested separately through the platform interface or through other appropriate means.

This Privacy Policy does not necessarily govern third-party websites, payment providers, software vendors, identity verification services, analytics providers, or other external services that may be linked to or integrated with the platform. Users should review the privacy policies of those third parties before providing information to them. This Policy should also be read together with any applicable terms and conditions, responsible gambling rules, bonus terms where relevant, and other notices made available by x3bet.

Types of Information Collected

x3bet may collect several categories of information, depending on the nature of the user’s interaction with the platform.

Personal Information

Personal information may include data that identifies or can reasonably be associated with a specific individual. This may include name, date of birth, residential address, billing address, email address, telephone number, username, transaction-related details, account credentials, identity verification documents, and payment-related information. In certain circumstances, users may also be asked to provide documents or information necessary to verify identity, source of funds, age, residence, or eligibility to use the services.

Where required for regulatory, anti-fraud, or account security purposes, x3bet may also collect information relating to gaming activity, withdrawal and deposit history, account limitations, self-exclusion requests, responsible gambling interactions, and records of communications with support staff.

Technical Information

Technical information may be collected automatically when users access the platform. This may include IP address, device type, browser type, operating system, language preferences, approximate geolocation derived from technical data, session identifiers, log data, timestamps, referral URLs, and activity related to the use of the website or mobile interface. Technical data may also include information generated through security systems, fraud monitoring tools, and performance analytics.

Voluntary Information

Users may voluntarily provide additional information when interacting with the platform. This may include responses to customer support requests, feedback submissions, participation in surveys, dispute correspondence, responsible gambling disclosures, uploaded documents, or information included in communications through live chat or email. Any information voluntarily submitted may be retained and processed to the extent necessary for the purpose for which it was provided.

How Information Is Used

x3bet may use collected information for legitimate operational, contractual, legal, and security-related purposes. The specific use of information depends on the nature of the relationship with the user and the functionality being accessed.

Information may be used to create and administer user accounts, authenticate logins, process deposits and withdrawals, facilitate gameplay, provide access to live casino and gaming features, maintain transaction records, and respond to customer inquiries. It may also be used to confirm eligibility, prevent duplicate accounts, identify suspicious or prohibited behavior, and enforce applicable terms and internal controls.

Personal and technical information may further be used to detect and prevent fraud, payment abuse, money laundering concerns, chargebacks, account takeover attempts, collusion, misuse of promotions, manipulation of games, and other activities that may threaten the integrity of the platform or the safety of users. Where necessary, data may be reviewed in connection with internal investigations, dispute handling, risk analysis, and legal compliance.

x3bet may also process information to improve website functionality, monitor service performance, troubleshoot errors, protect network security, adapt content to device compatibility, and maintain records required for auditing and accountability purposes. In addition, information may be used to administer responsible gambling measures, including account reviews, spending controls, self-restriction tools, or intervention-related communications where risk indicators are identified.

If users contact support through live chat or email, including through the available support email address, those communications may be recorded or retained for quality assurance, complaint handling, training, legal defense, and continuity of service.

Cookies and Tracking Technologies

x3bet may use cookies, pixels, local storage objects, tags, scripts, and similar tracking technologies to support the operation, security, and performance of the platform. These technologies may collect information about user interactions, preferences, sessions, browsing behavior within the website, device recognition, and technical environment.

Some cookies may be strictly necessary for website functionality, such as maintaining login sessions, remembering language preferences, balancing server load, preventing fraudulent activity, and supporting secure navigation. Other cookies or similar tools may be used for analytics, service diagnostics, performance measurement, or customization of user experience. Where legally required, users may be presented with options to accept or manage non-essential cookies.

Disabling certain cookies through browser settings or consent tools may affect the availability or functionality of specific features, including account login persistence, payment flows, or gameplay access. Tracking technologies may also be used by third-party providers that support payment processing, analytics, fraud prevention, or embedded content, subject to those providers’ own policies and legal obligations.

Data Sharing and Disclosure

x3bet may share information with third parties where such sharing is necessary for service provision, legal compliance, security management, or the protection of rights and legitimate interests. Information is not required to be disclosed beyond what is reasonably necessary for the relevant purpose.

Categories of recipients may include payment processors, banking intermediaries, identity verification providers, fraud prevention services, hosting providers, software suppliers, game providers, analytics vendors, professional advisers, customer support tools, and other service providers acting on behalf of the platform. Such recipients may process data under contractual, legal, or operational arrangements appropriate to the services performed.

Information may also be disclosed to competent authorities, law enforcement bodies, courts, regulators, dispute resolution bodies, auditors, or other parties where required or permitted by applicable law, legal process, regulatory obligation, or the protection of legal claims. Disclosure may further occur in connection with investigation of suspected fraud, anti-money laundering reviews, security incidents, violations of platform rules, or efforts to protect users and the platform from harm.

If x3bet undergoes a corporate restructuring, asset transfer, merger, acquisition, or similar business transaction, relevant user information may be disclosed to prospective or actual counterparties, subject to appropriate confidentiality and legal safeguards where applicable.

Data Storage and Security Measures

x3bet states that it applies technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Such measures may include encrypted transmission technologies, restricted access controls, authentication procedures, logging and monitoring systems, segmented storage practices, internal review processes, and vendor management safeguards.

Information may be stored on secure servers operated directly or through third-party infrastructure providers. Sensitive functions, such as account access, payment processing, and verification workflows, may be protected by encryption and additional monitoring tools intended to reduce unauthorized activity. While SSL or similar transport-layer protections may be used to secure data during transmission, no online environment can be guaranteed to be completely secure.

x3bet may retain information for as long as necessary to fulfill the purposes described in this Policy, including account administration, legal compliance, fraud prevention, financial reporting, dispute handling, and recordkeeping obligations. Retention periods may vary based on the type of information, the status of the user account, applicable laws, internal security needs, and the necessity of maintaining evidence relating to transactions or investigations.

User Rights and Choices

Subject to applicable law, users may have certain rights regarding their personal information. These rights may include the right to request access to personal data, request correction of inaccurate or incomplete information, request deletion in circumstances where retention is no longer necessary, object to certain processing activities, request restriction of processing, or request portability of data where such rights are recognized.

Users may also have choices concerning cookies, communication preferences, account settings, and certain responsible gambling controls. In some situations, users may withdraw consent where processing is based on consent, although withdrawal does not affect the lawfulness of prior processing. Users should note that certain information may still need to be retained or processed to comply with legal obligations, maintain transaction records, prevent fraud, or establish, exercise, or defend legal claims.

Where identity verification is required before responding to a rights request, x3bet may ask for sufficient information to confirm the requester’s identity and authority. Requests may be limited or declined where exceptions apply under relevant law, where disclosure would adversely affect the rights of others, or where the request is manifestly unfounded, excessive, or inconsistent with mandatory retention duties.

International Data Transfers, Including Australia

Because x3bet operates as an international online platform, information may be processed in multiple jurisdictions and may be accessed by service providers or technical systems located outside the user’s country of residence. This may include transfers to countries that do not provide the same level of data protection as the jurisdiction from which the information originated.

When international transfers occur, x3bet may rely on contractual protections, internal safeguards, risk-based assessments, technical security measures, or other lawful mechanisms that may be available under applicable law. The practical scope of such safeguards may depend on the location of the user, the type of data involved, and the legal basis relied upon for the transfer.

Users located in Germany, Europe, or other regions with transfer restrictions should be aware that cross-border processing may be necessary for account verification, payment review, fraud monitoring, game operation, hosting, technical support, or customer service continuity. For example, data routing or support access could involve service environments connected to Australia. In addition, some third-party technology providers may maintain backup, monitoring, or support operations that involve Australia as part of a broader international infrastructure.

Protection of Minors

The services are intended only for persons who are legally permitted to participate in online gambling under the laws applicable to them. x3bet does not intend to knowingly collect personal information from minors or from individuals who have not reached the minimum legal age required for gambling in their jurisdiction.

Age verification procedures may be used to reduce the risk of underage access. If x3bet becomes aware or has reason to believe that information has been submitted by or on behalf of a minor, it may take appropriate action, including account restriction, suspension, document review, and deletion of data where appropriate and lawful. Deposits, winnings, gameplay records, and related account activity may also be subject to review where underage access is suspected.

Parents, guardians, or other concerned parties who believe that a minor may have provided information through the platform should use the available support channels to report the matter so that it can be reviewed.

Policy Updates and Changes

x3bet may revise this Privacy Policy from time to time in order to reflect legal developments, operational changes, technical updates, security enhancements, or changes in the way information is processed. Any updated version will become effective when published on the platform, unless a different effective date is stated.

Where required by law or where changes materially affect user rights or expectations, additional notice may be provided through the website, account interface, or other appropriate means. Users are encouraged to review the Policy periodically to remain informed about current privacy practices.

Continued use of the platform after a revised Policy takes effect may be treated, where permitted by law, as acknowledgment of the updated terms of data handling. However, where consent is legally required for a specific new processing activity, x3bet will seek that consent through appropriate methods before carrying out that activity.